Frequently Asked Questions

  • General WebsiteHideView

    What is COKE REWARDS?

    COKE REWARDS is Coca-Cola Australia’s exclusive Rewards Program. Getting Rewards is easy. Just grab a specially marked pack of ‘Coca-Cola’, ‘diet Coca-Cola’, ‘Coke Zero’, ‘Vanilla Coke’, ‘diet Vanilla Coke’ or ‘Caffeine Free diet Coke’, get your Unique Code from behind the label, visit www.cokerewards.com.au to login or register, enter your Unique Code and you’re good to go!

    For every Unique Code you enter your account will be credited with 10 Tokens(unless otherwise specified). You can use your Tokens right away to redeem Rewards, enter Promotions, or collect them for something big! Eligibility requirements and Terms & Conditions apply. To get started, simply log in or register now.

    How do I register?

    Registration is simple and only takes a few minutes. You will need to complete a few details about yourself and set up a password so only you can securely access your account. You must be 13 years of age or older and a resident of Australia to register. If you are under 18 years of age, you must get permission from your parent or guardian to participate.

    When will COKE REWARDS end?

    Although there is no specified end date to the Rewards Program, COKE REWARDS may be terminated at any time. Members will be given one months’ notice as per the Program Terms and Conditions.

    Is the Program free?

    Yes, COKE REWARDS is free to join. In order to participate in the Program and get Tokens you need to purchase a specially marked ‘Coke’ pack and enter the Unique Code printed on the back of the label.

    Do I have to be a resident of Australia to receive Rewards and Prizes?

    Yes, the Program is open to Australian residents only as per the COKE REWARDS Program Terms & Conditions. Rewards and Prizes can only be delivered to residents within Australia.

    Do I need an email for COKE REWARDS?

    Yes, you will need to have an email address in order to register with COKE REWARDS. You can register using your email address or by logging in with your Facebook account.

    Do I need a computer?

    No as long as you have internet-enabled device you can access COKE REWARDS.

    What is a Unique Code?

    A randomly generated alphanumeric number that is only on the product you purchased. Each Unique Code is located on the back of the label of all specially marked PET bottles, or specially marked promotional packs. The Code is unique to each promotional product label.

    How do I get a Unique Code?

    You need to purchase any specially marked 390 mL, 450mL, 600mL, 1.25L, 1.5L, 1.75L or 2L PET bottle of ‘Coca-Cola’, ‘diet Coca-Cola’ or ‘Coca-Cola Zero’ or; 450mL, 600mL, 1.25L, 1.5L or 2L PET bottle of ‘Coca-Cola Vanilla’ or; 600mL or 2L PET bottle of ‘diet Coca-Cola Vanilla’ or; 600mL, 1.25L, 1.5L or 2L PET bottle of ‘Caffeine Free diet Coca-Cola ‘or specially marked promotional packs.

    What happens when I enter more than 10 Unique Codes within a calendar week?

    You can enter up to 10 Unique Codes per calendar week - which is 12:00 am Monday to 11:59pm Sunday, Sydney time. We limit the number of Codes per week so everyone who is eligible has equal access to the Rewards and Promotions on COKE REWARDS.

    What are Tokens?

    Tokens are what you receive when entering a Unique Code, you can use them to redeem Rewards and enter Promotions. They don’t have a currency value and can’t be exchanged or traded. They can only be used at www.cokerewards.com.au and you need to be a registered Member before you can collect or redeem your Tokens.

    How do I collect Tokens?

    Once you’ve registered and logged in, all you need to do is enter a Unique Code from a specially marked ‘Coca-Cola’, ‘Coke Zero or ‘diet Coke’ product. For every Unique Code you enter you’ll get at least 10 Tokens (unless specified otherwise). You can also collect Tokens by participating in certain member activities on the site.

    Will my Tokens expire?

    If you haven’t entered a Unique Code or used any of your Tokens for 90 consecutive days, your Tokens will expire. You will be notified via your registered email address 30 and 7 days prior to your Tokens expiring. Your Tokens will expire within 7 days if no action is taken after receiving the later email.

    Will I be notified before my Tokens expire?

    Yes you will be notified via your registered email address 7 and 30 days before your Tokens expire.

    Where can I find a list of all my transactions?

    Once you’re logged in, go to ‘MY ACCOUNT’ then click on the TRANSACTION HISTORY tab. Here you can keep track of all the Rewards you’ve used your Tokens on, what Promotions you’ve entered, Prizes you’ve won and your Token balance.
  • 'Diet Coke' VIPHideView

    What is ‘diet Coke’ VIP?

    ‘Diet Coke’ VIP Rewards is an extension of the current COKE REWARDS program. It offers specific Rewards to ‘diet Coke’ drinkers.

    How do I become a VIP?

    Enter one ‘diet Coke’ Unique Code per calendar month and you will automatically become a ‘diet Coke’ VIP for that calendar month.

    Does my VIP status carry over? What if I enter a ‘diet Coke’ Unique Code on the last day of the month?

    No, unfortunately VIP status does not carry over from one month to another. Your VIP status is valid for the calendar month in which you enter a ‘diet Coke’ Unique Code. For example, if you enter a ‘diet Coke’ Unique Code on 29th April, you will be a VIP until 30th April and you would need to enter another ‘diet Coke’ Unique Code in May to maintain your VIP status.

    Can I use my current Tokens to redeem ‘diet Coke’ VIP Rewards?

    Yes you can use your existing Token balance to redeem ‘diet Coke’ VIP Rewards however you must enter one ‘diet Coke’ Unique Code per calendar month to be eligible to be a ‘diet Coke’ VIP.

    Where can I see what the ‘diet Coke’ VIP Rewards are for this month?

    You can view which ‘diet Coke’ VIP Rewards are available for this month by either:

    1. Clicking on the ‘diet Coke’ VIP bubble in the navigation header on any page; or
    2. From the homepage click on the ‘diet Coke VIP’ tab; or
    3. Click here to go to https://www.cokerewards.com.au/vip/diet-coke; or
    4. Scan the QR code on your specially marked ‘diet Coke’ PET pack

    How long are ‘diet Coke’ VIP Rewards available?

    Diet Coke’ VIP Rewards change monthly or as specified so quantities and access is strictly limited to ‘diet Coke’ VIP Members. Rewards are available for the calendar month in which they are featured or while stocks last, whichever comes first.
  • FacebookHideView

    Are you going to have a COKE REWARDS Facebook page?

    No, there will not be a specific page for COKE REWARDS. However, there will be a COKE REWARDS tab on the ‘Coca-Cola’ Australia Facebook page as well as on the ‘Diet Coke’ Australia and ‘Coca-Cola Zero’ Australia Facebook pages. Note: you can only access the COKE REWARDS Facebook tab through a desktop computer.

    Can I enter Tokens or Promotions through Facebook on my mobile?

    You will not be able to access the COKE REWARDS tab on your mobile via Facebook. However you can go to the COKE REWARDS mobile website from your tablet or smartphone, log in with Facebook and enter unique Codes or enter Promotions this way.

    Can I use my Facebook app on my mobile to access COKE REWARDS?

    No you can only access COKE REWARDS within Facebook from a desktop computer.

    Why does my Facebook account now connect with COKE REWARDS?

    By entering your Facebook login details, we are able to link the information in your Facebook account to COKE REWARDS.

    Why would I want to link my Facebook account? What are the benefits?

    By linking your Facebook account, you can log in with one-click and don’t have to fill out any information as linking the accounts will pre-populate all the information about you. It is also easier to like and share your activity on COKE REWARDS with your friends.

    How will this affect my FB account security?

    You are notified of the permissions you are passing to us upon logging in and authenticating. This will not change any of your general security settings on your Facebook account.

    Will you contact my Facebook friends with/without my permission?

    No, we will not use your details in order to contact any of your Facebook friends without your permission.

    What will you do with my Facebook information?

    Your Facebook information will be used in order to set up your COKE REWARDS Membership and also in order to tailor your experience on COKE REWARDS through our communications.
  • MembershipHideView

    How do I update my personal information?

    Just login, then go to ‘MY ACCOUNT’ and click on the ‘edit’ button.

    Is my personal information secure?

    Yes, however please refer to our Privacy Policy for more details.

    I want to get/stop updates from email and/or SMS. How do I do this?

    Just login and go to ‘MY ACCOUNT’. Click on ‘edit’ to change your subscription preferences you can go back and change your settings at any time.

    How often do you send communications?

    Every time you redeem a Reward or enter a Promotion, you will receive a confirmation email. We also send monthly newsletters to opted-in COKE REWARDS Members informing them on the most recent Promotions and Rewards on COKE REWARDS. We may from time to time send special offers to opted-in members.

    Can I unsubscribe from communication?

    You can unsubscribe by clicking on the ‘Unsubscribe’ link on the bottom of email communications or adjusting communication preferences in My Account . This unsubscribes you from marketing communication only.  However we will still need to contact you with administrative emails such as Reward confirmations, Token Expiry and notifying you of major updates to the system. If you want to unsubscribe from ALL communication, you must either disable or delete your account which you can do via MY ACCOUNT.

    What does deleting my account mean?

    If you delete your account you will forfeit all rights to the Tokens in your Token balance. Tokens cannot be reinstated or transferred to another account. Any existing orders for physical rewards will be delivered to the address listed in your account the day the order was placed. Vouchers or codes that have been redeemed during your membership will no longer be accessible, nor will the ability to check transaction or account history.

    How do I delete my account?

    You can delete your account via MY ACCOUNT once logged in. Please note, that once an account is deleted you will lose all of your Tokens and we are unable to re-instate them.

    What does disabling my account mean?

    If you disable your account, your account will be temporarily unavailable until such time you take action to enable it again. This means you will not be able to login to COKE REWARDS, enter codes, redeem rewards or enter promotions. Your entire Token balance will expire after 90 days of inactivity because you will not have entered a code or redeemed a reward. During the time your account is disabled, we will keep all your details safe in our database so that if you change your mind, your account will be ready to go straight away. To enable your account after disabling it, please email info@cokerewards.com.au with your request.

    How do I disable my account?

    You can disable your account via MY ACCOUNT once logged in.

    Do I need an email for COKE REWARDS?

    Yes, you will need to have an email address in order to register with COKE REWARDS. You can register using your email address or by logging in with your Facebook account.

    Do I need a computer?

    No as long as you have either a computer, Internet-enabled smartphone or tablet you can access COKE
  • PrivacyHideView

    How will you use my personal information?

    Coca-Cola South Pacific (CCSP) may collect personal information about you (such as your name, postal address, telephone number, email address) that you provide to us voluntarily. We will use such information for the purpose for which it has been provided, including your involvement in the COKE REWARDS program and related Promotions and offers that CCSP may run in conjunction with the COKE REWARDS program. Your personal information may be provided to others assisting in the conduct of the Program including the Program administrator, suppliers and deliverers, and to authorities that regulate the Program in order to get you your Rewards and fulfil Promotions. For more details, please refer to our Privacy Policy.

    What are the Privacy / Permissions of COKE REWARDS?

    Please refer to our Privacy Policy http://www.cokerewards.com.au/page/privacy-policy

    How do I contact you if I have a question or complaint in relation to the handling of my personal information?

    Please contact us at privacyau@coca-cola.com
  • RewardsHideView

    What are Rewards?

    Rewards are items that you can redeem using your Tokens. Whether redeeming straight away or saving up for something special, there’s a Reward for everyone.

    How do I claim a Reward?

    To receive a Reward you need to redeem the Reward with the required amount of Tokens and your Reward will be supplied to you by one of the following methods:

    • Physical Rewards will be posted to the address listed in your account settings. You can update this when redeeming your Reward if it has changed. Please make sure you have provided the correct mailing address, otherwise we can’t guarantee delivery of your Reward.
    • If the Reward is downloadable from your computer you will be given instructions to allow you to download once you have redeemed the Reward. These instructions will be emailed to you and also accessible through transaction history in your account settings. Some Rewards require you to enter redemption codes into a Partner website and you will be provided simple instructions when you redeem.

    Can I claim a Reward via part Token and part cash / credit or debit card payment?

    No, you can only use Tokens to redeem Rewards or enter Promotions.

    How long is a specific Reward available for?

    Some Rewards do have a limited quantity or limited availability. We can’t guarantee availability of Rewards. So it’s best to get in quick! All Rewards are available while stocks last. Conditions apply.

    What happens when a Reward is gone? Will it come back?

    Rewards may or may not be replenished, so check back regularly to see what’s new.

    How often are the Rewards updated?

    There is no scheduled time, however Rewards are updated regularly, so make sure you keep checking back to see what new Rewards are available.

    How many Rewards can I claim in one day / one week?

    You can redeem as often as you want as long as you have enough Tokens in your account. Sometimes there is a limit on how many of one item you can claim and that will be stated in the Reward details.

    What if I need to find out where my order is?

    You can find the shipping details within your account history to see if it has been shipped. If you still have questions you can send an email to info@cokerewards.com.au. Alternatively, you can contact us on 1800 006 552.

    I still don’t have my order although my account page says that it’s been dispatched. Who can I talk to?

    You need to allow up to 6 - 8 weeks for delivery from the date you redeem your Reward. If it has been longer than 8 weeks please email us at info@cokerewards.com.au and we will be able look into the delivery of your Reward. Alternatively, you can give us a call on 1800 006 552.

    What if my address changes?

    If you need to change your address, make sure to update it in your account settings.

    Can I cancel, change or exchange my order?

    Rewards can’t be changed, exchanged or cancelled so please choose carefully.

    Can I change the delivery address once my Reward has been dispatched?

    No, once you have ordered your Reward you can’t change the address.

    Can I send my Reward back and exchange it if I do not like it?

    Unfortunately no, Rewards are non-refundable or exchangeable, so please choose carefully.

    Can I send my Reward to someone else?

    No, you need to send your Reward to your own address, that way you know it has been received.

    Why can’t I use a PO Box address?

    Rewards need to be received by someone in person, which is why we ask for a residential address. Some Rewards also require a signature for proof of delivery.

    What if I’m not home when my Reward is delivered?

    That will depend on the Reward you claimed as some Rewards require a signature and some will be left at your local post office if you are not home. The delivery person will leave a note if you are not home to let you know where you can pick up your Reward.

    Can I suggest new Rewards?

    Sure! Drop us a note though our Contact Us section with any suggestions of Rewards you’d like to see added to the catalogue – we‘d love to hear from you.
  • PromotionsHideView

    What are Promotions?

    Just like Rewards, you can use your Tokens to enter Promotions. Sometimes when you redeem Rewards here you can get a BONUS entry into some unbelievable Promotions! Keep a look out for brand new Rewards and Promotions every month.

    How will I know if I’ve won a Prize?

    We will contact you by phone and email, and winner’s names are posted in the winners’ section - good luck!

    If I am judged or drawn as a winner, how do I claim my Prize?

    Winners are classed as provisional until they return all required documentation to the COKE REWARDS distribution partners. This usually consists of but is not limited to, a statutory declaration, participation agreement and/or deed of release (for Prize winners under 18 years of age).

    How long will it take you to contact me to tell me that I’ve won?

    If you are deemed to be a provisional winner, you will be contacted after the Promotion closes based on the time set out in the Promotion Terms and Conditions. You can find these listed in the Terms and Conditions page.
  • Win 1 of 5 of Audio Technica boutique headphonesHideView

    When does the competition start and end?

    The competition starts 15th May 2015 and ends at 15:00 21st June 2015

    What is the competition?

    The competition is a game of skill to ‘Win 1 of 5 of Audio Technica boutique headphones’. You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. This promotion is only for Diet Coke VIP’s only and so you will need to enter a minimum of 1x Diet Coke unique code to enter this promotion. Once you redeem ten (10) of his or her Tokens from a Diet Coke product code. Under the promotions tab, click to enter the competition, and in 25 words or less, answer this question - “What is your favourite song to listen to right now and why?” You will need to redeem 10 Tokens to enter this Diet Coke specific competition. The most creative, original and literary entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    1. To enter, you must visit www.cokerewards.com.au 2. If you are already a COKE REWARDS Member, login using your existing user name and password; or 3. If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account. 4. You will need to enter a code from a Diet Coke product in order to be eligible. 5. Click on the promotions tab, select that you would like to enter the competition; this will deduct 10 Tokens from your account 6. To win, make sure you have your answer ready and in 25 words or less, answer “What is your favourite song to listen to right now and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘diet Coca-Cola’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry however you need to ensure you are a Diet Coke VIP’s.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry. This will last for a full month of being a Diet Coke VIP’s.

    When is the competition judged?

    There will be 5 winners. The winning entries will be judged at the following time - 10.00am on 25th June 2015.

    What does the prize consist of?

    There are a total of 5 prizes to be won. Each prize consists of one of the following: • 1 x Audio Technica ATH - UN1 headphones.

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are a winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s names will also be posted on the winner’s page on COKE REWARDS commencing 26th June 2015.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS "AUDIO TECHNICA BOUTIQUE HEADPHONES COMPETITION", please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • Win an Onkyo Entertainment System. Plus 50 Runner Up DVD PrizesHideView

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry.

    When is the competition judged?

    There will be 1 winner and 50 runners up prizes. The winning entries will be judged at the following time - 10.00am on 17th June 2015.
  • Win 1 of 2 Sony Home Theatre PackagesHideView

    When does the competition start and end?

    The competition starts 19th June 2015 at 15:00 and ends at 15:00 20th July 2015.

    What is the competition?

    The competition is a game of skill to ‘Win 1 of 2 Sony Home Theatre Packages. Brought to you by JB Hi-Fi.’ You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. Then navigate to the Promotions tab, click to enter the competition and in 25 words or less, tell us ““If you were to play one thing on your new home theatre system, what would it be and why?” You will need to redeem 10 Tokens to enter the competition. The most creative, original and literary entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    1. To enter, you must visit www.cokerewards.com.au 2. If you are already a COKE REWARDS Member, login using your existing user name and password; or 3. If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account 4. Click on the promotions tab, select that you would like to enter the competition; this will deduct 10 Tokens from your account 5. Make sure you have your answer ready and in 25 words or less, submit your answer to “If you were to play one thing on your new home theatre system, what would it be and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘Coca-Cola’, ‘diet Coca-Cola’ or ‘Coke Zero’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry.

    When is the competition judged?

    There will be a total of 2 winners. The winning entries will be judged at the following time - 10.00am on 22nd July 2015.

    What does the prize consist of?

    There are two prize packages to be won. Each prize package includes: • 1 x Sony 5.1 Blu – Ray Home Theatre System Package.

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are a winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s names will also be posted on the winner’s page on COKE REWARDS commencing 24th July 2015.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS ‘Win 1 of 2 Sony Home Theatre Package. Brought to you by JB Hi-Fi!’ ‘competition, please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • WIN a $100 Gift Card ComboHideView

    When does the competition start and end?

    The competition starts 19th June 2015 at 16:00 and ends at 15:00 20th July 2015.

    What is the competition?

    The competition is a game of skill to ‘WIN a $100 Gift Card Combo from Ticketmaster and JB HI-FI’. You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. This promotion is only for Diet Coke VIP’s only and so you will need to enter a minimum of 1x Diet Coke unique code to enter this promotion. Once you redeem ten (10) of his or her Tokens from a Diet Coke product code. Under the promotions tab, click to enter the competition, and in 25 words or less, answer this question - “What entertains you more than anything else and why?” You will need to redeem 10 Tokens to enter this Diet Coke specific competition. The most creative, original and literary entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    To enter, you must visit www.cokerewards.com.au If you are already a COKE REWARDS Member, login using your existing user name and password; or If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account. You will need to enter a code from a Diet Coke product in order to be eligible. Click on the promotions tab, select that you would like to enter the competition; this will deduct 10 Tokens from your account To win, make sure you have your answer ready and in 25 words or less, answer “What entertains you more than anything else and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘diet Coca-Cola’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry however you need to ensure you are a Diet Coke VIP’s.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry. This will last for a full month of being a Diet Coke VIP’s.

    When is the competition judged?

    There will be 5 winners. The winning entries will be judged at the following time - 10.00am on 22nd of July.

    What does the prize consist of?

    There are a total of 5 Prizes to be won. Each prize is valued up to $100 and includes: • 1 x $50 Ticketmaster e-Voucher • 1 x $50 JB Hi-Fi e-Voucher

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are a winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s names will also be posted on the winner’s page on COKE REWARDS commencing 24th of July 2015.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS WIN a $100 Gift Card Combo from Ticketmaster and JB HI-FI competition, please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • Win a Thredbo prize pack!HideView

    When does the competition start and end?

    The competition starts 17th July 2015 at 16:00 and ends at 10:00 AEST 14th August 2015.

    What is the competition?

    The competition is a game of skill to ‘win a Thredbo prize pack’. You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. Then navigate to the Promotions tab, click to enter the competition and in 25 words or less, tell us “What would you slide down on a snowy mountain and why?” You will need to redeem 10 Tokens to enter the competition. The most creative, original and literary entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    1. To enter, you must visit www.cokerewards.com.au
    2. If you are already a COKE REWARDS Member, login using your existing user name and password; or
    3. If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account
    4. Click on the promotions tab, select that you would like to enter the ‘win a Thredbo prize pack’ competition; this will deduct 10 Tokens from your account
    5. Make sure you have your answer ready and in 25 words or less, submit your answer to “What would you slide down on a snowy mountain and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘Coca-Cola’, ‘diet Coca-Cola’ or ‘Coke Zero’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry.

    When is the competition judged?

    There will be 1 winner. The winning entry will be judged at the following time - 1.00pm on 14th August 2015.

    What does the prize consist of?

    The promotion consists of one major prize. This includes the following:

    • Two (2) nights shared accommodation at the Thredbo Alpine Hotel for 2 adults
    • Two (2) day lift passes for 2 adults
    • Two (2) hour group lesson for 2 adults
    • Two (2) day ski/snowboard hire for 2 adults
    • Two (2) day parker and pants hire for 2 adults
    • Two (2) day helmet hire for 2 adults

    The Prize must be taken between 01/09/15 and 05/10/15 and is subject to availability, and Promoter’s discretion.

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are the winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s name will also be posted on the winner’s page on COKE REWARDS commencing 17th August 2015.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS ‘Thredbo’ competition, please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • Win 1 of 20 VS Sassoon Hair Styling Packages!HideView

    When does the competition start and end?

    The competition starts 22nd July 2015 at 16:00 and ends at 16:00 21st August 2015.

    What is the competition?

    The competition is a game of skill to Win 1 of 20 VS Sassoon Hair Styling Packages. You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. This promotion is only for Diet Coke VIP’s only and so you will need to enter a minimum of 1x Diet Coke unique code to enter this promotion.

    Once you redeem ten (10) of his or her Tokens from a Diet Coke product code. Under the promotions tab, click to enter the competition, and in 25 words or less, answer this question – “Which hairstyle will be most fashionable this winter and why?” You will need to redeem 10 Tokens to enter this Diet Coke specific competition.

    The most creative, original and literary entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    1. To enter, you must visit www.cokerewards.com.au

    2. If you are already a COKE REWARDS Member, login using your existing user name and password;

    or

    3. If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account.

    4. You will need to enter a code from a Diet Coke product in order to be eligible.

    5. Click on the promotions tab, select that you would like to enter the competition; this will deduct 10 Tokens from your account

    6. To win, make sure you have your answer ready and in 25 words or less, answer “Which hairstyle will be most fashionable this winter and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘diet Coca-Cola’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry however you need to ensure you are a Diet Coke VIP.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry. This will last for a full month of being a Diet Coke VIP.

    When is the competition judged?

    There will be 20 prizes to be won in total. The winning entries will be judged at the following time - 10.00am on 25th of August.

    What does the prize consist of?

    There will be 20 prizes to be won in total. Each prize includes the following:

    • 1 x VS Goddess Waves Conditioning Ionic Steam Waver

    • 1 x VS Premier Collection Ultimate Salon Straightener

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are a winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s names will also be posted on the winner’s page on COKE REWARDS commencing 27th of August 2015.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS Win 1 of 20 VS Sassoon Hair Styling Packages competition, please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • Technical IssuesHideView

    I can’t read the Unique Code on pack! My label is missing a unique Code! What do I do now?

    Please email us at info@cokerewards.com.au. Please keep your label with the unique Code for proof of purchase. Alternatively, please call us on 1800 006 552.

    I can’t login to the website. What should I do?

    Please check your login is correct. If your password is incorrect, please reset your password. If you cannot login, please try refreshing your browser and try again.

    My computer froze during my transaction. Who can help me find out whether or not my order has gone through?

    Check your transaction history in ‘MY ACCOUNT’ and look at ‘Rewards History’. If it’s not there, it hasn’t gone through. Then check your Token history to make sure the Token amount was not deducted. If none of these answers help, please email us at info@cokerewards.com.au so we can help you find a solution. Alternatively, please call us on 1800 006 552.

    The website page is not loading. What should I do?

    Check the strength of your internet connection if the issue remains please try refreshing your browser and try again. Certain browsers may not be optimised for the site, try another browser and if issues persist , please email info@cokerewards.com.au.

    How can I change my password?

    Just login, then go to ‘MY ACCOUNT’ and select edit in the Account section. You’ll need to enter your current password, then enter your new password and confirm.

    What do I do if I’ve forgotten my password?

    In the login panel on the home page you can select ‘Forgot Password?’. A window will appear asking you to enter your email address and a security code. Just enter these details and an email will be sent to you with instructions on how to reset your password.

    I can’t use my Mobile app!

    The mobile app is no longer in use. We have a new mobile site, go to www.cokerewards.com.au from your tablet or smartphone and check it out!

    How much data will the new Mobile site use?

    The mobile site will have a standard data use as per current industry standards. Standard data charges apply please see your service provider for more information, you are responsible for the costs of your internet connection and access fees.

    Can I enter my unique Codes via SMS?

    As per the Terms and Conditions, the SMS functionality has been removed from COKE REWARDS as of the 27th March 2014. You can no longer submit your codes via SMS and they will need to be entered online via an internet enabled device.
  • Contact UsHideView

    How can I contact COKE REWARDS?

    Email us at info@cokerewards.com.au or click on the CONTACT US link which is located in the website’s footer to fill out our Contact Us form and we will get back to you in the next 24 hours (Monday-Friday, excluding public holidays). Alternatively, you can call us on 1800 006 552.